Return Policy

You can return eligible items within 7 days of receiving an order, with the exception of furniture and rugs. Items that are customized or special ordered are not eligible for return.

To initiate the return process, contact us at thibaud@innovoix.com with your order number, item(s) you wish to return, and reason(s) for return request.

Please note that we reserve the right to refuse any returns that do not meet the following conditions: items must be returned unopened, sealed, unused, unworn, unwashed, with all tags attached, in their original packaging, and in the same condition as they were received.

Innovoix does not offer free shipping on returns unless product arrives damaged or the wrong item(s) is shipped to you. Please be sure to contact thibaud@innovoix.com to advise them of any damages or wrong items received. We recommend that you use a traceable method of shipping so you can track return delivery, when returning item(s) with your own label.

All shipping charges are non-refundable.

Refund will be applied on original form of payment within 14 days of receipt of item(s) to our warehouse.

We do not offer Exchanges. Should you wish to receive an exchange of product, please initiate a return and place a new online order.

Smarter Shipping/Better Shipping/Eco-Friendly Packaging

We're packaging and shipping all your orders with the planet in mind. From the sealing tape (which is plant-derived and renewable) to the bubble wrap (made with 90% recycled content) and biodegradable packing peanuts (made of organic starch that decomposes in water leaving no toxic waste) that protects fragile items during shipping, and even the labels (plastic-free, 100% recycled and recyclable), every single packing material we use is as eco-friendly as possible. So don't be surprised if you notice that we've reused some of our brand partners' cartons — this also helps us keep waste to a minimum.

Pricing and Information Disclaimer

Our goal is to provide accuracy in all our prices, delivery rates, and other information.

Availability, prices, and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies, or omissions.