Terms of Service

Terms of Service

----

Overview

This website is operated by Innovoix. Throughout the site, the terms "we", "us" and "our" refer to Innovoix. Innovoix offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browser users, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the site or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time at this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

SECTION 1 - ONLINE STORE TERMS

 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

 

You must not transmit any worms or viruses or any code of a destructive nature.

 

Violation of any of the terms will result in immediate termination of your service.

 

Section 2 - General Conditions

 

We reserve the right to refuse service to anyone for any reason at any time.

 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

 

We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

 

This website may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

 

Prices of our products are subject to change without notice.

 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

 

We will not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service.

 

Section 5 - Products or Services (if applicable)

 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

 

Information We Obtain from Third Parties

 

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

 

- Companies that support our website and services, such as Shopify.

- Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, to fulfill your order and to provide you with the products or services you requested, in order to perform our contract with you.

- When you visit our websites, open or click on an email we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software developer toolkits, third-party libraries, and cookies.

 

Any information we obtain from third parties will be processed in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties, nor are we responsible for the policies or practices of any third parties. For more information, see the Third Party Websites and Links section below.

 

How we use your personal information

 

- Provide products and services. We use your personal information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging for shipping, facilitating any returns and exchanges, and enabling you to post reviews.

- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor our services and advertising on our website and other websites.

- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action on possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

- Communicate with you. We use your personal information to provide you with customer support and to improve our services. This is in our legitimate interests to respond to you, provide you with efficient services, and maintain our business relationship with you.

 

Cookies

 

Like many websites, we use cookies on our website. For specific information about the cookies we use in connection with powering Shopify stores, please see https://www.shopify.com/legal/cookies. We use cookies to support and improve our website and Services (including remembering your actions and preferences), run analytics and better understand users’ interactions with the Services (in our legitimate interest in managing, improving and optimizing the Services). We may also allow third parties and service providers to use cookies on our website to better tailor our services, products, and advertising on our website and other websites.

 

Most browsers automatically accept cookies by default, but you can choose to set your browser to delete or reject cookies through browser controls. Please keep in mind that deleting or blocking cookies may have a negative impact on your user experience and may cause some services, including certain features and general functionality, to not work properly or be no longer available. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

 

How We Disclose Personal Information

 

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

 

- With vendors or other third parties who provide services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).

- With business and marketing partners, including Shopify, to provide services to you and advertise to you. [[Note to merchants: If using Shopify’s advertising services, such as SHOPIFY Audiences, please insert the following sentence]] [For example, we use Shopify to support personalized ads through third-party services.] Our business and marketing partners will use your information in accordance with their own privacy statements.

- When you instruct, request, or otherwise consent for us to disclose certain information to third parties, such as to ship products to you or through your use of social media widgets or logs

 Integration is performed with your consent.

- With our affiliates or other organisations within our group of companies where this is in our legitimate interest in running our business successfully.

- In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Service, our rights, and the rights of our users or others.

 

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated by *) about users for the purposes set out in “How we collect and use your personal information” and “How we disclose personal information” above:

category:

- Identifiers, such as basic contact details and certain order and account information

- Commercial information, such as order information, purchase information, and customer support information

- Internet or other similar network activity, such as data usage

 

Recipient Category:

- Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)

- Business and Marketing Partners

- Subsidiaries

 

We do not use or disclose sensitive personal information to infer characteristics about you.

 

 

In the past 12 months, we have “sold” and “shared” (as those terms are defined in applicable law) personal information for advertising and marketing purposes as described below.

 

Categories of Personal Information

 

- Identifiers, such as basic contact details and certain order and account information

- Commercial information, such as records of products or services purchased and shopping information

- Internet or other similar network activity, such as data usage

 

Recipient Category

 

- Business and Marketing Partners

 

User Generated Content

 

The Service may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of ​​the Service, that content will be public and accessible to anyone.

 

We do not control who has access to the information you choose to provide to others, and cannot ensure that parties with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you provide publicly, nor are we responsible for the accuracy, use or misuse of any information you disclose or receive from third parties.

 

Third Party Websites and Links

 

Our website may provide links to websites or other online platforms operated by third parties. If you click on a link to a website that is not owned or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information on such websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms, but we have no restrictions on their use by us or by third parties. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.

 

Children’s Data

 

These services are not intended for children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may request that it be deleted by contacting us using the contact information listed below.

 

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) the personal information of individuals under the age of 16.

 

Security and Retention of Your Information

 

Please note that no security measures are perfect or impenetrable and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

 

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

 

Your Rights and Choices

 

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and we may refuse to grant you a request in certain circumstances.

 

Your request as permitted by law.

 

- Right to access/right to be informed. You may have the right to request access to the personal information we hold about you, including details about the ways in which we use and share your information.

- Right to erasure. You may have the right to request that we delete the personal information we maintain about you.

- Right to rectification. You may have the right to request that we correct inaccurate personal information we maintain about you.

- Right to portability. Under certain circumstances and certain exceptions, you may have the right to receive a copy of the personal information we hold about you and ask us to transfer it to a third party.

 

- Right to Opt-Out of the Sale, Sharing or Targeted Advertising. You may have the right to direct us not to “sell” or “share” your personal information, or to opt-out of processing your personal information for “targeted advertising” purposes as defined in applicable privacy laws. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on your location, we automatically treat this as a request to opt-out of the “sale” or “sharing” of information on the device and browser you use to access this website.

 

- The right to limit and/or opt-out of use and disclosure of sensitive personal information. You may have the right to direct us to limit the use and/or disclosure of sensitive personal information to only those used to perform services or provide goods that an average individual would reasonably expect.

- Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.

- Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.

- Appeal: If we refuse to process your request, you may have the right to appeal our decision. You can do this by responding directly to our denial.

- Manage communication preferences: We may send you promotional emails, you can opt out of receiving these emails at any time by using the unsubscribe option displayed in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

 

You can exercise any of these rights by following the instructions on our website or by contacting us using the contact details provided below.

 

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before making a substantive response to a request. Subject to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request promptly as required by applicable law.

 

We use Shopify's advertising services, such as Shopify Audiences, to help personalize the ads you see on third-party websites. To limit the use of your personal information by Shopify merchants who use these advertising services, please visit https://privacy.shopify.com/en.

 

complaint

 

If you have a complaint about the way we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details listed below, or to lodge a complaint with your local data protection authority.

 

International Users

 

Please note that we may transfer, store and process your personal information outside of the country where you reside, including in the United States. Your personal information is also processed by our staff, third-party service providers and partners in those countries.

If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK competent authorities (as appropriate), unless the data is transferred to a country that has been determined to provide an adequate level of protection.

 

touch

 

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any available rights, please send an email to thibaud@innovoix.com